Support

If you need help with Event Monitor, use the support ticket format below. Structured tickets let us triage faster and deliver accurate fixes or workarounds.

Preferred support channel

• Open a GitHub Issue: Create Support Ticket

Before you submit

• Reproduce the issue at least once.
• Check basic triage in Troubleshooting & FAQ.
• Collect Console logs and Event Monitor export if possible.
• Prepare minimal reproduction steps.

Support ticket template

Copy and paste this template into your issue if needed:

### 1) Problem summary
Short description of the issue in 1-2 sentences.

### 2) Environment
- Event Monitor version:
- Unity version:
- OS:
- Scripting backend (Mono/IL2CPP):
- Build target:
- Affected assemblies (if known):

### 3) Reproduction steps
1.
2.
3.

### 4) Expected behavior
What should happen?

### 5) Actual behavior
What happens instead?

### 6) Evidence
- Console logs:
- Event Monitor log export:
- Screenshot/video:
- Minimal repro project/link:

### 7) ILPP diagnostics
- Enabled diagnostics: [Yes/No]
- Key diagnostic lines:

### 8) Workarounds tried
What have you already attempted?

### 9) Additional context
Any extra details that may help triage.

What makes a high-quality ticket

• Clear reproduction steps.
• Expected vs actual behavior.
• Complete environment metadata.
• Artifacts attached (logs/export/screenshot).
• Minimal repro whenever possible.